Delivery

Delivery and Returns

Delivery time is as stated for each item displayed on the website. Generally, if the item is in stock it will be dispatched within two working days of the order being placed and paid for in full. If an item is ordered but payment is not made in full, the order will be placed on hold until such time as payment has been made, and will be held for a maximum period of 7 days.

Time and dates of delivery shall not be of the essence of the contract and the Company shall not be liable for any loss, expenses, damage or claim whatsoever and howsoever arising, resulting from any delay in delivery however such delay is caused.

If the Goods or any part thereof consigned by the Company to a United Kingdom mainland destination are received in a damaged condition or if any part of the consignment is not received the Purchaser shall advise the Company within 24 hours of receipt of the Goods or other part thereof and shall confirm the same to the Company in writing within 3 days of such receipt otherwise the Company will accept no responsibility for such damage or loss.

If within 28 days of receipt by the Purchaser of notice from the Company that the Goods have been dispatched no part thereof has been received by the Purchaser then the latter shall immediately advise the Company and confirm the same to the Company within 3 days thereafter otherwise the Company will accept no responsibility for any loss of the Goods

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, please contact us on returns@adept-optical.com.